Health Assistance for Immigrants - Smart Information Systems: Computational Intelligence for Real-Life Applications - page 90

The moderated focus group discussion was held in Turkish language. First, the
participants had the opportunity to summarize their impressions on the health assis-
tant. Second, the discussion was moderated according to our interview guideline and
focused mainly on the usability and the potential for the implementation and use in
daily life. We compiled the main messages in a mind map during the focus group
discussion for discussion structuring and subsequent data analysis.
3.4.3 Evaluation Outcome
For data analysis, the bilingual interviews and the focus group discussion records
were transcribed and translated. The data were analyzed using the method of content
analysis by Mayring [ 23 ]. A summary of the group discussion is summarized in the
remainder of this section.
How Do the Participants Assess the Adaptation of Search Results Based on
Personal Context?
Participants found the search results to be appropriate and clearly presented. It
was suggested by some members of the group that the detailed answer box should
contain specific advice on actions to be taken. Most participants found the adaptation
of search results based on the context of a personal user profile useful and found that
this feature helped in making an individualized search experience. However, some
users were reluctant in providing certain pieces of profile information and wished to
know specifically how they would be used.
How Do They Evaluate the System's Handling of Cultural Differences?
Users wished for specific information about the Turkish governmental health
system, especially compared to the German system.
How Do They Evaluate the Usability of the Graphical User Interface (Especially
the Ability to Change Language Settings)?
Performing semantic search was found to be intuitive by a large majority of users
in the study. Many users entered full health-related questions, as intended, without
needing any instructions. The feature to enter mixed-language queries was found
to be very useful by all participants, and was considered to be of high importance
for everyday use by the group. However, most users needed to be made aware of
functionality, since it was not readily apparent from the interface itself.