Travel Reference
In-Depth Information
Exhibit 11.2
Mailroom Protocol
(Continued)
Security personnel and any person who processes the mail need to be
familiar with suspicious signs and to be trained regularly. The following list
presents different warning signs for letter and packages that have occurred
in previous incidents:
●
Address
A handwritten address or one that is poorly typed
An incomplete or illogical return address
An uncommon return address
Foreign return address on a package, indicating it was not sent by a
local business
No return address
Unusual manner of delivery (during nonwork hours or by a person not
belonging to a parcel service).
Sense and Feeling
The size and weight are not proportionate.
A lopsided or unusual feel (e.g., powdery feel).
A strange odor.
The envelope feels stiff, rigid, or contains heavy cardboard, metal, or
plastic that prevents the envelope from bending.
Sounds (ticking, buzzing, clicking) or other strange noises coming from
the package.
Visual
The envelope is torn or opened.
There is an oil stain on the envelope.
Powder or any substance is leaking from it.
A threatening message is on the envelope or letter.
An excessive amount of postage is on the letter.
Wires are protruding from the envelope or package.
Envelope or package is sealed with excessive amount of tape or string.
Misspelling of common words, address, name, all of which might sug-
gest difficulty with English.
The letter or package uses company titles but no reference name.
Markings such as “Personal,” “Confidential,” or “Private.”
